FAQ 🚨 Problem with Card Sync Count!

Bug reports
1

Hey everyone! :wave: General

I believe that there are many of us who do not really have matching card counts. First I would advice you to use the following method to reduce the card count mismatches as much as possible;

Later, I would urge you to find some evidence that the system is not working, by uploading pictures of things that are not working just as I will do below, like that, the administrator would be able to gather information and eventually find the issue. If there is a chance that you had a manual error, then probably your post will be overlooked, unfortunately.

FIXED ISSUE, Kept For Archive and Demonstrative Purposes

I’m experiencing a weird issue with the card sync count and wanted to see if anyone else is running into the same thing. :thinking:

Basically, the number of cards I see on the website :globe_with_meridians: and on the main page of the app :iphone: are showing one card difference. :angry:

But it gets even stranger! :exploding_head: When I go into the filters and look at individual Boosters, I’m seeing discrepancies there too:

  • In Shinning Revelry :sparkles:, I have a 1 card difference. :question: I’ve even gone through all the cards twice :mag_right::mag_right:, and they all seem to be synced correctly within the app! Yet, the website still says I have one extra. :man_shrugging:
  • Similarly, in Triumphant Light :star2:, there’s also a 1 card difference. :face_with_raised_eyebrow: (See the screenshots below!) :point_down:
  • I also noticed an extra card in Genetic Apex :dna:. :disappointed_relieved:
  • Now, in Mythical Island :desert_island:, it says I have 3 extra cards. :tada: I’m guessing this might be because of the Amber Egg :egg: being counted as a duplicate. :thinking: That makes sense! :+1:

So, to summarize:

  • Website vs. Main App: 1 card difference :chart_with_downwards_trend:
  • Shinning Revelry (Filter): 1 card difference :question:
  • Triumphant Light (Filter): 1 card difference :question:
  • Genetic Apex: 1 extra card :disappointed_relieved:
  • Mythical Island: 3 extra cards (likely due to duplicate Amber Egg) :white_check_mark:

Has anyone else encountered this kind of inconsistency in their card counts? :thinking: It seems like there might be a bug somewhere in how the card counts are being calculated or synced. :bug:

Any insights or help would be greatly appreciated! :pray:

Thanks! :blush:

In short, if I have 1 card difference, I should have only 1 card difference in 1 of the booster packs, But I have 1 card Difference in several booster packs.

Here are some screenshots to show what I’m seeing:

Screenshot_20250404-152932
Screenshot_20250404-1529321080Ă—2408 241 KB

Screenshot_20250404-152911
Screenshot_20250404-1529111080Ă—2408 233 KB

Screen Shot 2025-04-04 at 07.29.02
Screen Shot 2025-04-04 at 07.29.02937Ă—224 46.9 KB

Screen Shot 2025-04-04 at 07.28.48
Screen Shot 2025-04-04 at 07.28.481027Ă—305 80.8 KB

Screenshot_20250404-154308
Screenshot_20250404-1543081080Ă—2408 233 KB

Screen Shot 2025-04-04 at 07.43.22
Screen Shot 2025-04-04 at 07.43.22991Ă—266 50.8 KB

2

I have realized by filters that the problem resides on a 1 Diamond rarity card. When I filter the other rarities I have the correct number of cards.

3

The Old Amber in Apex / Mythical Island is probably the one causing problems?

4

No, everything was alright at some point.

I noticed that in one of the amber boosters packs I have extra 3 cards in the website filter. But it doesn’t count in the general count.

I have 3 amber cards.

5

I believe that some people may have a problem syncing their cards as discussed in the following post.